Questions:
1. Are you accepting new patients?
2. How do I get an appointment?
3. What insurance companies do we accept?
4. What services do we provide?
5. How do I get a referral?
6. I need to have some lab tests. What do I do?
7. How do I fast for lab work?
8. What are your billing procedures?
9. Directions - how do I get there?
10. How do I get a refill of my medications?
11. How do I make a complaint, suggestion or compliment?
12. How do I get my records transferred or copied?
13. What do I do if I need medical help after hours?
Answers:
1. Are you accepting new patients?With the exception of MEDICARE, BRFP is now open to new patients. We accept most major insurers. Please call the office to find out if we participate with your insurance.
2. How do I get an appointment?To schedule an appointment, please call our office at 703-368-3161 and and select option 2. Our appointment staff is available beginning at 8:00 a.m. Patient call volume is highest between the hours of 8:30 a.m. and 10:00 a.m., so you may find your non-urgent calls handled quicker after 10. For your added convenience the practice also has a second telephone number available for patient to self-direct calls to our appointment and billing departments. This telephone number is 703-367-5729. We also offer on-line appointment scheduling through On-line Services link on this website. Just log-in, register, and request your appointment.
3. What insurance companies do we accept?We accept most major insurance plans and will file all PRIMARY claims. Our billing department is willing to assist you getting any necessary paperwork for your insurance company. Further questions should be directed to our billing department or our administrative manager.
4. What services do we provide?Bull Run Family Practice offers a wide range of medical services. Those services include routine health maintenance exams for all ages, immunization updates, blood pressure checks, allergy injections, cardiac stress testing, bone density scans, casting of simple fractures, repair of simple lacerations, diabetic/asthma teaching and laboratory services.
If it is determined that you need to see a specialist and your insurance requires a referral, please contact our referral department at 703-368-3161 Ext. 1158 or 1159 or go to the On-line Services link on our website. Our staff will take the required information and complete the referral. The normal turnaround time for a referral request is 48 hours. If a special pre-certification is necessary, it may take some extra time. Our referral staff will notify all patients when a referral has been completed with any special instructions.
6. I need to have some lab tests. What do I do?Many lab tests can be performed at the time of your visit. Bull Run maintains a highly complex laboratory and can perform many tests on-site. The laboratory provides services for BRFP physicians and Nurse Practitioners only. The Lab cannot perform any lab work ordered by outside physicians or specialists. Typically, you will receive the results of your test within 7 days.
7. How do I fast for lab work?Patients that are visiting our laboratory for fasting lab work should not eat any food 10-12 hours prior to their appointment time. We encourage all patients to drink water during that 12 hour time frame to prevent dehydration. You may take your regular medications unless otherwise instructed. If you have fainted while having your blood drawn in the past, please let the lab staff know. We can help avoid this and make you more comfortable.
8. What are your billing procedures?Bull Run requires all patients to come to our office prepared to show their current Insurance ID cards and to make any co-payments at the time of service. We accept and file all primary insurance claims for our patients but have contractual agreements with only the major carriers listed below. While we make every effort to keep up with the billing requirements for these plans we cannot insure that all services will be covered by your insurance. It is the patient’s responsibility to know and understand their insurance coverage and deal directly with their carrier regarding their plan coverage.
Patient statements are sent once a month. These statements indicate any payments made on the account within the past month and indicate what charges are still pending with your insurance. Currently our practice charges interest on account balances exceeding 90 days, however balances over 60days in arrears and co-payments not made at the time of service are subject to a $5 billing fee.
9. Directions - how do I get there?Our office is located on route 234N next to Prince William Hospital.
Map and Directions
From East of Manassas (Fairfax, Falls Church) Take I-66 West to Exit 47A, Route 234 Business. Business Route 234 is the same as Sudley Road. Follow this for approximately 3 miles. Bull Run Family Practice will be on your right hand side in the Prince William Medical building II, located next to Prince William Hospital.From West of Manassas (Gainesville)
Take I-66 East to Exit 47, Route 234 Business. Follow above directions from Route 234.
10. How do I get a refill of my medications?When you need to get a refill on a medication, please call the pharmacy of your choice. Give them the needed information about your prescription and the pharmacy will then contact us for approval. Our usual turnaround time is 48 hours.
Please contact the office for mail order prescriptions by calling 703-368-3161 option #4.
11. How do I make a complaint, suggestion or compliment?We are always interested in hearing from our patients. Whether you have a suggestion, complaint or compliment, we want to hear from you. You may reach our Practice Administrator at 703-367-5732, our Office Manager at 703-367-5737, or our Customer Care Coordinator at 703-367-5719.
12. How do I get my records transferred or copied?If you need to have your records copied, you must sign a release form. If you are under 18, your parent/legal guardian will need to sign for you. Once a release has been signed, the request is handled through a medical records processing service, Medical Records Online. Requests are usually honored within 15 days. Special arrangements can be made if an urgent situation arises. The fee for having records copied is $.50 per page up to 50 pages and $.25 per page thereafter. All fees include shipping and handling.
13. What do I do if I need medical help after hours?If you need to reach one of our physicians after regular office hours, please call our office number, 703-368-3161. Our answering service will ask some pertinent questions and will then contact the physician "on-call". You will hear back from the "on-call" physician within a short time. As with any life threatening medical emergency, we recommend you dial 911 or go to your local emergency room.