Patient Information

With the exception of MEDICARE, BRFP is now open to new patients. We accept most major insurers. Please call the office to find out if we participate with your insurance.

To schedule an appointment, please call our office at 703-368-3161 and and select option 2. Our appointment staff is available beginning at 8:00 a.m. Patient call volume is highest between the hours of 8:30 a.m. and 10:00 a.m., so you may find your non-urgent calls handled quicker after 10.

We also offer on-line appointment scheduling through Online Services. Just log-in, register, and request your appointment.

We accept most major insurance plans and will file all PRIMARY claims. Our billing department is willing to assist you getting any necessary paperwork for your insurance company. Further questions should be directed to our billing department or our administrative manager.

Bull Run Family Practice offers a wide range of medical services. Those services include routine health maintenance exams for all ages, immunization updates, blood pressure checks, cardiac stress testing, bone density scans, casting of simple fractures, repair of simple lacerations, diabetic/asthma teaching and laboratory services, light-based aesthetic treatments, patient seminars.

If it is determined that you need to see a specialist and your insurance requires a referral, please contact our referral department at 703-368-3161 Ext. 1158 or 1159 or go to Online Services. Our staff will take the required information and complete the referral. The normal turnaround time for a referral request is 48 hours. If a special pre-certification is necessary, it may take some extra time. Our referral staff will notify all patients when a referral has been completed with any special instructions.

Many lab tests can be performed at the time of your visit. Bull Run maintains a highly complex laboratory and can perform many tests on-site. The laboratory provides services for BRFP physicians and Nurse Practitioners only. The Lab cannot perform any lab work ordered by outside physicians or specialists. Typically, you will receive the results of your test within 7 days.

Patients that are visiting our laboratory for fasting lab work should not eat any food 10-12 hours prior to their appointment time. We encourage all patients to drink water during that 12 hour time frame to prevent dehydration. You may take your regular medications unless otherwise instructed. If you have fainted while having your blood drawn in the past, please let the lab staff know. We can help avoid this and make you more comfortable.

Bull Run requires all patients to come to our office prepared to show their current Insurance ID cards and to make any co-payments at the time of service. We accept and file all primary insurance claims for our patients but have contractual agreements with only the major carriers listed below. While we make every effort to keep up with the billing requirements for these plans we cannot insure that all services will be covered by your insurance. It is the patient’s responsibility to know and understand their insurance coverage and deal directly with their carrier regarding their plan coverage.

Patient statements are sent once a month. These statements indicate any payments made on the account within the past month and indicate what charges are still pending with your insurance. Currently our practice charges interest on account balances exceeding 90 days, however balances over 60days in arrears and co-payments not made at the time of service are subject to a $5 billing fee.

See our Locations page for proximity maps of both locations and links for directions

Before you are out of medication, please contact the office by calling 703-368-3161 option #4 or through our secure on-line website.

You will need to have your medication and pharmacy information available when you call. Allow 48 business hours for the processing of your refill. Prescriptions that require pre-authorization may require additional time. Refills are sent electronically by our providers directly to your pharmacy.

We are always interested in hearing from our patients. Whether you have a suggestion, complaint or compliment, we want to hear from you. You may reach our Practice Administrator at 703-367-5732, our Administrative Manager at 703-367-5724, or our Operations Manager at 703-367-5737.

If you need to have your records copied, you must sign a release form. If you are under 18, your parent/legal guardian will need to sign for you. Once a release has been signed, the request is handled through a medical records processing service, Medical Records Online. Requests are usually honored within 15 days. Special arrangements can be made if an urgent situation arises. The fee for having records copied is $.50 per page up to 50 pages and $.25 per page thereafter. All fees include shipping and handling.

Our after hours service is available for urgent matters only calls deemed non-emergent will incur a fee. Prescriptions refills and appointments are to be handled with the office during normal business hours.

If you have a matter that cannot wait until the next business day, please contact our office at (703)368-3161, option #1 to reach our on-call physician.

As with any life threatening medical emergency, we recommend you dial 911 or go to your local emergency room.